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Installing Devices

  1. How do I install a device?
    • Our Command Center configures the devices to report according to mode of transportation and expected transit time. Please note reporting frequency is also influenced by cellular reception. 
      • Air/Road - 15 minute intervals
      • Ocean - 6 hour intervals
  2. How do I check if the device is on?
    • Rechargeable devices are always ON.
  3. How long does the battery last?
    • The devices we currently use are powered by lithium ion batteries.
      Battery life varies depending on reporting frequency, signal strength or network connectivity, and other factors. We have batteries capable of lasting throughout standard and extended shipment durations on all modes of transit.
  4. How often does my device update?
    • The placement of a device will vary depending on the mode and type of cargo. During the pre-program start-up phase, Cargo Signal will review the requirements of the assigned device and explain how best to install it within or affix it to your shipment. Cargo Signal’s Command Centre is always available to discuss device placement for your specific shipment at any time of day. Below are some best practices to follow.
      • Device should be secured to the cargo to keep devices from shifting during transit
      • A clear document pouch can be used to contain the device