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Returning Devices

  1. Who is responsible to return the device?
    • The entity that signs the Cargo Signal Scope of Services will be liable for the devices. It is up to this entity to coordinate the device removal with a preferred courier or service provider.
    • Once the consignment arrives at the delivery address, promptly remove the device, package it in a box , and apply a return label, then tender it to the courier of choice. All devices should be returned no more than 5 days after delivery.
    • Please note there is a charge of US$200-$500 for any GPS device lost or damaged and not returned within 30 days after shipment delivers. We recommend you keep a record of the courier return label details.