--- title: Troubleshooting missing or delayed data description: Resolve common issues related to delayed updates, connectivity interruptions, and missing shipment tracking information. --- [Skip to content](https://info.cargosignal.com/knowledge/troubleshooting-missing-or-delayed-data#main-content) English Show submenu for translations [![cargo-signal.png\]](https://info.cargosignal.com/hs-fs/hubfs/cargo-signal.png?height=50&name=cargo-signal.png)](https://www.cargosignal.com/) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://info.cargosignal.com/knowledge?hsLang=en) 2. [Connectivity & Data](https://info.cargosignal.com/knowledge/connectivity-data?hsLang=en) # Troubleshooting missing or delayed data ### Possible reasons - Limited network connectivity - Device in airplane or offline mode - Shipment in transit (air or ocean) ### What to do - Wait for connectivity to resume - Check device placement for signal issues - Verify device is active - [Getting Started](https://info.cargosignal.com/knowledge/getting-started?hsLang=en) - [Devices](https://info.cargosignal.com/knowledge/devices?hsLang=en) - [Compliance](https://info.cargosignal.com/knowledge/compliance?hsLang=en) - [Cargo Signal Platform](https://info.cargosignal.com/knowledge/cargo-signal-platform?hsLang=en) - [Connectivity & Data](https://info.cargosignal.com/knowledge/connectivity-data?hsLang=en) - [Developer Tools](https://info.cargosignal.com/knowledge/developer-tools?hsLang=en) [![CS Logo-1](https://info.cargosignal.com/hs-fs/hubfs/CS%20Logo-1.png?width=25&height=24&name=CS%20Logo-1.png "CS Logo-1")](https://www.cargosignal.com/) © 2026 Cargo Signal Solutions, LLC. All rights reserved.