Have you spent hours trying to find your cargo without any clear resolution of its location and condition? How does your team respond to exceptions or unexpected interruptions throughout the transportation? Many companies invest in dedicated teams that focus on tracking and tracing their cargo. However, real-time data of the condition of the cargo is not always available through phone calls or emails to service providers, especially when the cargo is traveling overseas.

The impact of a delayed response to a handling or transportation error can be costly. Cargo Signal’s Command Center excels in providing 24/7 monitoring support to incidents across the world by responding quickly and leveraging their industry expertise.

Global 24/7 Coverage

The Command Center works cohesively across our offices in Seattle, Manila, and Bucharest. Having teams in different time zones allows for 24/7 assistance to address issues effectively around the world in real-time. This allows for uninterrupted monitoring of shipments and always having analysts on call to assist customers.

Professional Analysts

Our Command Center consists of analysts with security, logistics, and technology backgrounds who can investigate and escalate to the appropriate party. Understanding the priorities and operations of each party involved allows us to communicate effectively with the cargo custodian and work together to resolve a quality or security concern. Our analysts are constantly monitoring shipments proactively, looking for solutions to reduce risk and maintain the integrity of the cargo.

Quick Response

When the Cargo Signal system alerts the Command Center of an exception, our analysts are trained to identify issues in real-time and take appropriate actions to safeguard shipments depending on the requirements specified by the customer. Many situations we come across are urgent in nature, so the speed at which we can identify issues and relay information is key to our success. By escalating to the appropriate stakeholders timely we have been successful in mitigating cargo at risk of spoiling and further theft.

Supply chain interruptions are prone to happen and are not always known in advance, but you can set a plan in place to prepare for what might occur. Using Cargo Singal’s Command Center can provide the ease of knowing there is a team of experts monitoring your cargo 24/7 who will respond immediately, should an exception occur.

Contact Cargo Signal today so we can help you and your business get back on track. Because connected freight means never losing sight of what matters.